Terms and conditions

These Terms and Conditions define the contract between us. Please read them carefully and then click where indicated to confirm your agreement.

Definitions:

  • ‘the company’ means the service provider, All About Calls Ltd.
  • ‘the client’ means an individual, company or organisation applying to the company for the provision to them of a service under the terms of this agreement.
  • ‘agreement’ means the contract and understanding between the company and the client to which these terms and conditions apply.
  • ‘package’ means the pricing and service terms selected by the client from the company’s available service options.

Scope:

The terms of this agreement shall apply in relation to any services ordered by the client from the company.

Payment:

The service will commence upon receipt of payment by the company for the initial package. All packages must be paid for in advance.

The company normally accepts payment by Direct Debit or Credit/Debit Card. Bank Transfers (BACS) are accepted if agreed in writing. Cheques are not accepted.

Any invoices requested will be delivered by email. Any complaints relating to an invoice should be made within 24 hours of receipt, after which, all invoices are final.

The company reserves the right to charge an administration fee of £10.00 per invoice for any replacement invoice, and for any late, failed or non payment. The company may also suspend all or part of the provision of services to the client, withholding caller details/information until payment has been received for any service provided.

The Service:

The company aims to contact all new client services/accounts as quickly as possible (within 24 hours) after receipt of cleared funds for the relevant package, your project manager will then aim to get the service set up within 48 hours of the initial communication.

The company endeavours to answer all incoming calls that come into the switchboard in a timely manner, normally within the first thirty seconds. Where an unexpected or unusually high-volume of calls are received, the company may take longer than normal to answer and in rare cases, this may result in some calls being missed.

If the client wishes to make changes to their service they should write an email to their project manager at: This email address is being protected from spambots. You need JavaScript enabled to view it.. The company will normally respond to such requests within 24 hours.

Minor changes to services are free of charge, but major changes (such as, but not limited to change of company name) will incur an administration fee starting at a minimum of £10.00 and varying dependent upon the changes required.

The company makes no warranties or representations that services will be uninterrupted or error-free and the company shall not, in any event, be liable for interruptions of service that are beyond the company’s reasonable control.

Calls:

The company charges per call answered or per minute, rather than per message sent to a client. Therefore, if a caller refuses to leave their details a charge still applies regardless of whether a message is sent or not.

The company does not charge for calls under 15 seconds in length. This is to reduce the likelihood of being charged for wrong numbers, hoax calls, automated messages, fax tones, etc.

If the client receives a call or message that they feel should not be chargeable, the client should forward the message to their project manager or This email address is being protected from spambots. You need JavaScript enabled to view it.. The company will then investigate and where appropriate and at its sole discretion, may issue a credit to the client for the call/message in question.

Reporting:

Upon request, the company will provide by email a basic monthly call log free of charge. A basic call log details client calls that have been answered by the company. This typically consists of date, time, duration, wait time, caller ID (if available) and called number.

If the client requires any other form of reporting and/or at different frequencies, this would be subject to additional charge and must be requested in advance.

Service Cancellation:

All services renew automatically until cancelled by the client or until payment is used or expires. You will be notified by email when your credit balance drops below 10% of the last-ordered package.

The service will continue until the last day of your billing cycle at which point the redirect from your customer facing number must be removed. The DDI we provided will be discontinued and will not accept incoming calls.

It is the clients’ responsibility to cancel services prior to renewal. Cancellations should be put in writing by email to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Non-payment and/or not using the service does not constitute as a request to cancel.

Termination:

The company reserves the right to terminate the service without a notice period if the terms are not adhered to.

Client Confidentiality:

The company undertakes to treat all client information as confidential. However, should it be served with an appropriate court order, the company may be legally required to co-operate with law enforcement agencies and required to disclose information about the client.

Soliciting Staff:

The client shall not, during the service and for a period of 12 months following cessation of this agreement, cause, encourage or assist any of the company’s employees to leave its services.

Refund Policy:

Refund requests should be put in writing to This email address is being protected from spambots. You need JavaScript enabled to view it. and are at the sole discretion of the company.

Other Terms:

The client undertakes to provide the company with all the information and co-operation that the company may reasonably require from time to time to enable the company to perform its obligations.

The client shall not conduct any business activities which are or could be considered as illegal, immoral or obscene and agrees not to use the company’s services for any such purpose.

Neither party shall be held liable to the other for any loss or damage which may be suffered by the other party due to any cause beyond the other party’s reasonable control, without limitation.

The company reserves the right to amend or alter its scale of charges and/or terms of business by giving the client one month’s written notice.

Entire agreement:

This agreement represents the entire understanding between the company and the client.

This agreement shall be governed by and construed and interpreted in accordance with English Law. Ordering any of the company’s services shall be deemed as acceptance of the Terms of Business as stated herein.

Can we help further? Get in touch below!

The best way to get in touch is to give us a quick call on 0800 470 1576 and one of our lovely team are available to help. If you want to email us about anything, please feel free to fill in the form below and one of our team will get back to you within 24 hours.